Refund policy

RETURNS---

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (other than trying on for size), with tags attached, and in its original packaging.
    You’ll also need the receipt or proof of purchase.
  • To start a return, contact us at LRBrands@outlook.com. Returns must be sent to the address listed on your packing slip or original package.
  • If your return is approved, we will provide instructions for returning your item. Items sent back without first requesting a return authorization will not be accepted. If you reside outside the United States, return shipping times may vary.

You can always contact us with any return-related questions at LRBrands@outlook.com.

Damages and Issues

  • Please inspect your order upon receipt and contact us immediately if an item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
  • Certain types of items cannot be returned, including custom or personalized products, personal care items, and other non-returnable merchandise as indicated at the time of purchase.
  • Please contact us if you have questions regarding the eligibility of a specific item before purchasing.

Final Sale Items
All items marked as Final Sale are not eligible for return, refund, exchange, or store credit. This includes, but is not limited to:

  • All items in the LR Brands Merch Collection
  • Clearance and discounted merchandise
  • Gift cards
  • Customized or personalized products

Unfortunately, we cannot accept returns or exchanges on final sale items unless the item arrives damaged or defective.

Exchanges / Refunds

  • The fastest way to obtain a different size or item is to return your eligible item for a refund (once approved) and place a new order separately.
  • Refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your financial institution.

European Union 3-Day Cooling-Off Period

  • If merchandise is shipped to a country within the European Union, you may have the right to cancel or return your order within 3 days for any reason and without justification, except where exclusions permitted by law apply. Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.
  • Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at LRBrands@outlook.com.